![]() If a salesperson misunderstands the sales manager when working a deal with a customer, it can alter the rapport and general experience for that customer significantly. Broken Telephone Game ExamplesĬar dealerships are particularly prone to this given the complexity of many of the activities occurring. Example phrases to use: “Mahogany tables don't look good painted fuchsia.” “Cantaloupes are good for you in the morning.” “Storm surge is up to over sixteen feet.” “Cabin fever is contagious in many parts of the southeast.” (Warning: these are difficult examples) Time Required: 15-20 minutes. Once you realize just how easily spoken communications can be changed inadvertently, the importance of effectively communicating is reinforced. Just as in the game, this phenomenon of simple miscommunication exists in the workplace. Typically, the sentence that is revealed by the person at the end of the line is significantly different than the one that was started with. A simple sentence, starting with the first person, is whispered into the next person’s ear one by one until the message reaches the end of the line. For those that haven’t played, the game is very simple. Most of us are familiar with the telephone game.
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